Política de reembolso
Returns & refunds
We want you to love your Ever & Kin Memory Book. If you change your mind, you have the right to cancel your order within 14 days of receiving it, without giving a reason, in line with the UK Consumer Contracts Regulations.
How to return an item
- Email us at skconsulting.direction@gmail.com with your order number within 14 days of delivery to tell us you wish to cancel.
- Send the item back within 14 days of telling us. We will reply with the return address.
- The book must be unused and unwritten-in, in its original keepsake box, with the print kit unopened.
Unless the item is faulty or not as described, return postage is paid by you. We recommend a tracked service.
Refunds
We refund the full price you paid, including the original delivery cost, within 14 days of receiving the item back (or of you providing proof that you sent it). Refunds go back to your original payment method.
Faulty or damaged items
If your order arrives damaged, faulty or not as described, email us with your order number and a photo within 30 days. We will replace it or refund you in full, including return postage. This does not affect your statutory rights under the Consumer Rights Act 2015.